Casino & Games Rules

  1. Casino & Game Rules

    1. These Casino Rules are inseparably linked to our Terms & Conditions, of which they form a part, and acceptance of these Casino Rules is a prerequisite to account registration. Any capitalized terms used herein which are not defined shall take their meaning from the Terms & Conditions.
    2. A Customers total Account Balance is comprised of the aggregate of their Sports Cash Account, Casino Cash Account, Sports Bonus Account and Casino Bonus Account. Withdrawals cannot be made from either of the Bonus Accounts, but they can both be used to make wagers. Funds from the Sports Bonus Account can be used to place wagers on , Live Betting and products and funds from the Casino Bonus Account can be used to place wagers on a casino products
    3. Withdrawals may only be processed from your Sports Cash Account. Any withdrawals from your Casino Cash Account can only be made by first transferring your withdrawal amount to the Sports Cash Account and then requesting the withdrawal be processed from the Sports Cash Account. Please note however that any transfer of funds from the Casino Cash Account to the Sports Cash Account will be construed as a Withdrawal from the Casino Cash Account and may consequently result in the forfeiture or voidance of Casino Product bonuses and promotions.
    4. Please note that any of the casino and games products offered within the Website are subject to additional specific terms and conditions, which are made available and accessible through each respective game. You hereby acknowledge that any use of such casino, Live Casino and games products is further subject to such specific terms and conditions as shall apply from time to time.
    5. Where there is evidence of a series of wagers having been placed by or for the same individual or syndicate of individuals on one and the same game in an effort to reach a guaranteed profit, Luckia reserves the right to make all wagers void and suspend relevant accounts.
    6. If you have played in a professional capacity, or in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) targeting the same game, or having used a certain strategy to accumulate guaranteed profit in a long term; in this instance we further reserve the right, at our sole discretion, to restrict the ability for placing wagers on a certain game or restrict the maximum amount which can be used for placing a separate wager on the said game. Luckia is for sole use on an individual basis and for personal entertainment only.
    7. Luckia.com allows only one account per person. Any subsequent accounts opened under the same postcode/personal details/IP address that are found to be related to any existing account may be closed immediately and any bets will be voided at Luckia's discretion. Luckia reserves the right to reclaim any winnings attained by these means and we reserve the right to withhold all or part of your balance and/or recover from your account deposits, pay outs, bonuses, any winnings that are attained by these means.
  2. Slots Machines

    1. General: Slot machines involve obtaining the best combination of images by spinning the reels. The better the combination, the greater the prize won. The winning combinations are specified in each machines pay tables.
    2. Cases of suspension, operating error, postponement or cancellation of games:
      • If the game is interrupted due to an operating error caused by any reason, all bets in the game will be refunded if the player (for whatever reason) is still in the game at the time of the unforeseen interruption. Operating errors will void all moves and payments.
      • If there is a disconnection and the game remain incomplete, the game will be returned to the player in the state in which it was so that they can complete it when the session restarts. Similarly, in cases in which a participant is disconnected during the course of a spin, Luckia Entertainment guarantees that, if the participant has already placed their bet(s), the slot machines will automatically progress until the reel comes to a stop, and the participant will have the right to be paid the corresponding amount for the bet(s) that have ended up as winners.
      • In no case does the quality of the connection affect the outcome of a game. If the quality of the connection is poor enough to not be able to play normally, the player will be informed of this fact. The player will be informed about the quality of their connection, and if they do not have an adequate connection, they will not be able to start the game. If the quality of the connection worsens during the game, in no case will it affect the bets made beforehand.
      • In any case, Luckia Entertainment guarantees the right to the prizes that could have been obtained by participants in a session or in a spin before its eventual cessation or cancellation.
      • The full amount corresponding to the participation in a gaming session that, once formalised, is cancelled by the operator applying their specific rules, will be returned or made available to participants in the way described in the general conditions of the contracting of Luckia Entertainment SA gaming services, always without any extra cost or obligation for participants.
    3. Payment of prizes:
      • Luckia Entertainment is obliged to pay the prizes won in the game from the end of each reel spin that generated them, and shall proceed to pay the prizes to the participants (payees) under the terms and conditions laid down in the general conditions of the contracting of Luckia Entertainment SA gaming services.
      • The right to payment of prizes shall expire within three months from the day following the end of the game in which the prizes originated.
    4. Informative communications: Luckia Entertainment will issue a communication at the end of each gaming session, which it will provide to each participant by the same means through which they participated in the session, with a summary of the amounts wagered and the results.
  3. Roulette

    1. General The game of roulette means that game of chance in which participants play against the organising establishment. The possibility of winning depends on the participants bet coinciding with the number, colour or location of the square in which the representation of a ball stops. This is put in motion inside the representation of a rotary horizontal disc supported by an axis and divided into numbered radial squares.
    2. Cases of suspension, operating error, postponement or cancellation of games:
      • If the game is interrupted due to an operating error caused by any reason, all bets in the game will be refunded if the player (for whatever reason) is still in the game at the time of the unforeseen interruption. Operating errors will void all moves and payments.
      • If there is a disconnection and the game remains incomplete, the game will be returned to the player in the state in which it was so that they can complete it when the session restarts. Similarly, in cases in which a participant is disconnected during the course of a spin, Luckia Entertainment guarantees that, if the participant has already placed their bet(s), the slot machines will automatically progress until the reel comes to a stop, and the participant will have the right to be paid the corresponding amount for the bet(s) that have ended up as winners.
      • In no case does the quality of the connection affect the outcome of a game. If the quality of the connection is poor enough to not be able to play normally, the player will be informed of this fact. The player will be informed about the quality of their connection, and if they do not have an adequate connection, they will not be able to start the game. If the quality of the connection worsens during the game, in no case will it affect the bets made beforehand.
      • In any case, Luckia Entertainment guarantees the right to the prizes that could have been obtained by participants in a session or in a spin before its eventual cessation or cancellation.
      • The full amount corresponding to the participation in a gaming session that, once formalised, is cancelled by the operator applying their specific rules, will be returned or made available to participants in the way described in the general conditions of the contracting of Luckia Entertainment SA gaming services, always without any extra cost or obligation for participants.
    3. Payment of prizes
      • Luckia Entertainment is obliged to pay the prizes won in the game from the end of each reel spin that generated them, and shall proceed to pay the prizes to the participants (payees) under the terms and conditions laid down in the general conditions of the contracting of Luckia Entertainment SA gaming services.
      • The right to payment of prizes shall expire within three months from the day following the end of the game in which the prizes originated.
    4. Informative communications: Luckia Entertainment will issue a communication at the end of each gaming session, which it will provide to each participant by the same means through which they participated in the session, with a summary of the amounts wagered and the results.
  4. Blackjack

    The game of Blackjack means that game of chance played with cards, in which participants play against the organising establishment, it being the object of the game to reach 21 points or get close to that number without surpassing that limit.

    1. Cases of suspension, operating error, postponement or cancellation of games
      • If the game is interrupted due to an operating error caused by any reason, all bets in the game will be refunded if the player (for whatever reason) is still in the game at the time of the unforeseen interruption. Operating errors will void all moves and payments.
      • If there is a disconnection and the game remains incomplete, the game will be returned to the player in the state in which it was so that they can complete it when the session restarts. Similarly, in cases in which a participant is disconnected during the course of a spin, Luckia Entertainment guarantees that, if the participant has already placed their bet(s), the slot machines will automatically progress until the reel comes to a stop, and the participant will have the right to be paid the corresponding amount for the bet(s) that have ended up as winners.
      • In no case does the quality of the connection affect the outcome of a game. If the quality of the connection is poor enough to not be able to play normally, the player will be informed of this fact. The player will be informed about the quality of their connection, and if they do not have an adequate connection, they will not be able to start the game. If the quality of the connection worsens during the game, in no case will it affect the bets made beforehand.
      • In any case, Luckia Entertainment guarantees the right to the prizes that could have been obtained by participants in a session or in a spin before its eventual cessation or cancellation.
      • The full amount corresponding to the participation in a gaming session that, once formalized, is cancelled by the operator applying their specific rules, will be returned or made available to participants in the way described in the general conditions of the contracting of Luckia Entertainment SA’s gaming services, always without any extra cost or obligation for participants.
    2. Payment of prizes
      • Luckia Entertainment is obliged to pay the prizes won in the game from the end of each reel spin that generated them, and shall proceed to pay the prizes to the participants (payees) under the terms and conditions laid down in the general conditions of the contracting of Luckia Entertainment SA gaming services.
      • The right to payment of prizes shall expire within three months from the day following the end of the game in which the prizes originated.
    3. Informative communications: Luckia Entertainment will issue a communication at the end of each gaming session, which it will provide to each participant by the same means through which they participated in the session, with a summary of the amounts wagered and the results.
  5. Baccarat

    The game of punto banco (also known as baccarat) means that game of chance played with cards, which pits individual players against the House. The operator acts as an intermediary and guarantor of the amounts wagered between third parties, subtracting previously fixed amounts or percentages. The players chance of winning is when their hand of cards adds up to nine points or close to nine points without surpassing nine and must be higher than the value of the hand that the bank plays.

    1. Cases of suspension, operating error, postponement or cancellation of games
      • If the game is interrupted due to an operating error caused by any reason, all bets in the game will be refunded if the player (for whatever reason) is still in the game at the time of the unforeseen interruption. Operating errors will void all moves and payments.
      • If there is a disconnection and the game remains incomplete, the game will be returned to the player in the state in which it was so that they can complete it when the session restarts. Similarly, in cases in which a participant is disconnected during the course of a spin, Luckia Entertainment guarantees that, if the participant has already placed their bet(s), the slot machines will automatically progress until the reel comes to a stop, and the participant will have the right to be paid the corresponding amount for the bet(s) that have ended up as winners.
      • In no case does the quality of the connection affect the outcome of a game. If the quality of the connection is poor enough to not be able to play normally, the player will be informed of this fact. The player will be informed about the quality of their connection, and if they do not have an adequate connection, they will not be able to start the game. If the quality of the connection worsens during the game, in no case will it affect the bets made beforehand.
      • In any case, Luckia Entertainment guarantees the right to the prizes that could have been obtained by participants in a session or in a spin before its eventual cessation or cancellation.
      • The full amount corresponding to the participation in a gaming session that, once formalized, is cancelled by the operator applying their specific rules, will be returned or made available to participants in the way described in the general conditions of the contracting of Luckia Entertainment SA’s gaming services, always without any extra cost or obligation for participants.
    2. Payment of prizes
      • Luckia Entertainment is obliged to pay the prizes won in the game from the end of each reel spin that generated them, and shall proceed to pay the prizes to the participants (payees) under the terms and conditions laid down in the general conditions of the contracting of Luckia Entertainment SA gaming services.
      • The right to payment of prizes shall expire within three months from the day following the end of the game in which the prizes originated.
    3. Informative communications
      • Luckia Entertainment will issue a communication at the end of each gaming session, which it will provide to each participant by the same means through which they participated in the session, with a summary of the amounts wagered and the results.6. Information for the user about the exercise of his/her rights.
      • Users may exercise their rights of access, rectification, erasure, restriction of processing, portability and objection, via an e-mail addressed to privacy@luckia.com including the reference "Data Protection” in the communication.
      • In any case, the communication addressed for the exercise of said rights, must include the following data of the affected party: full name, date of birth and legally valid ID or passport no., proving his/her identity and a petition which specifies the request. LUCKIA will allow cancellation in accordance with applicable Gaming regulations.
      • In certain situations, LUCKIA reserves the right to ask the User for a copy of his/her ID or passport, as a requirement for the exercising of these rights.
      • If the communication is made through electronic means, the affected party must exercise the aforementioned rights from the same e-mail address as that indicated during registration or from one subsequently modified through the Website.
      • If the interested party exercises their rights, LUCKIA must respond to the interested party's requests without undue delay and within no more than one month, and must explain its reasons in the event of not addressing said requests. This period may be extended for another two months if necessary due to the complexity and number of requests. The responsible party will inform the interested party of any such extension within one month of receiving the request, stating the reasons for the delay.
      • Additionally, you are hereby informed that you have the right to file a claim with the Information and Data Protection Commissioner Level 2, Airways House, Second Floor, High Street, Sliema SLM 1549, Malta, in relation to any disagreement relating to the processing of your data by LUCKIA.